Understand Your Guests Better with the Built-In Guest Profile from SorasoOne
In today’s hospitality industry, guest experience is everything. The ability to understand and remember each guest’s preferences is what sets great hotels apart. The Built-In Guest Profile feature from SorasoOne is designed to help hotels collect and manage guest data in a comprehensive and organized way — from stay history and spending records to personalized service preferences.
When a guest returns, your staff can instantly see what they liked from their previous stays — such as preferred room type, amenities, or special requests — allowing you to deliver a more tailored and memorable experience every time. This feature enhances guest satisfaction and encourages repeat stays.
Moreover, the Guest Profile data can be seamlessly integrated with your Loyalty or Membership Program, helping you build stronger, long-term relationships with your customers. Hotels can also leverage this data to craft targeted promotions and personalized offers that truly resonate with each guest.
Discover how the Built-In Guest Profile can elevate your guest experience or contact our sales team for a quote at contact sales.