Manage Group RSVN Like a Pro with Import Group Member

1. Highlights: Manage Group RSVN Like a Pro with Import Group Member

Stop entering group member names one by one. Simply have your agents fill out the standard template and send it back. Then import into SorasoOne—member names and details are recorded automatically and completely, cutting back-office time from many hours (or even a full day) to just minutes.

2. Common Challenges in Handling Tour Groups

• Manually keying first/last names, travel document numbers, stay dates/room moves for each guest takes a long time
• Duplicate work when consolidating files from multiple agents and multiple revision rounds
• Typing errors and missing data that require repeated follow-ups
• Heavy staffing needed during peak periods, raising costs and lowering consistency

3. SorasoOne’s Solution: Import Group Member

Import Group Member is designed to make group reservations (Group RSVN) fast, accurate, and auditable. What the system does for you:

• Supports a standard template for agents that can be reused
• Validates completeness before import and flags items to fix
• Automatically maps data to Group Reservation and Rooming List
• Keeps an audit trail of editors, import timestamps, and file versions
• Supports subsequent updates (re-import) without creating duplicates

4. Measurable Benefits

• Save hours—sometimes a full day—of manual data entry
• Reduce duplicate work and back-and-forth corrections
• Handle groups with fewer staff while scaling volume
• Achieve 100% data capture in the system, minimizing omissions and errors

5. Quick How-To

1. Download or share the Group Member Template with your agents
2. Receive the completed file (e.g., CSV/XLSX)
3. Go to Group RSVN → Import Group Member
4. Upload the file and review any completeness/validation warnings
5. Confirm import; member data is recorded immediately
6. Review the Rooming List and assign rooms per hotel policy

6. Best Practices for Maximum Impact

• Define a single standard template for all agents to use
• Set essential validation rules (e.g., passport number format, email, phone)
• Establish file submission SLAs before check-in so the team has review time
• Create a post-import checklist (confirm segment/rate plan, assign rooms, notify FO/HK)
• Use group progress reports to track and close pending items

7. Frequently Asked Questions (FAQ)

Which file formats are supported? CSV/XLSX per the system’s standard template.

What if the agent leaves fields blank? The system lists missing/invalid fields so they can be corrected before import.

Can I update data later? Yes—via re-import. The system matches existing records to avoid duplication.

Is the data secure? Data is stored and processed based on user permissions, with full change history.

8. Conclusion

Automated group member import reduces time and errors, enabling your team to handle more groups without adding headcount. Import Group Member is a key SorasoOne feature that standardizes, professionalizes, and scales Group RSVN operations.

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