Tracking lost items in hotels often consumes time and risks omissions when you rely on paper or spreadsheets. A centralized Lost & Found system makes logging, searching, and returning items faster, more transparent, and fully auditable.
Key Benefits
- Reduce lookup time with keyword search and hotel-specific filters
- Cut errors via standardized forms and photo attachments
- Improve transparency & auditability with clear change history and ownership
- Elevate guest service by responding faster with verifiable evidence
- Enable true cross-department collaboration—front desk, housekeeping, and security work from the same data
- Clarify policy with retention cut-off dates and clear procedures for unclaimed items
System Capabilities
- Log both “guest-reported lost items” and “staff-found items” in a single, consistent format
- Record precise location and time, with photos and descriptions
- Track step-by-step statuses: Found → Ownership Verification → Pickup Scheduled → Returned
- Send periodic reminders for pending items
- Auto-record all events for end-to-end audit trails
Recommended (Short) Workflow
- Record an item immediately when found or when a loss is reported
- Enter location, time, item type, and attach photos
- Notify relevant teams and set the initial status
- Verify ownership and schedule the return
- Close the case, or follow policy when the retention date is reached
KPIs to Monitor
- Average time from log to ownership verification
- Return success rate
- Month-over-month reduction in related complaints
Summary: A centralized Lost & Found system reduces time and errors while elevating the guest experience, backed by a complete audit trail from start to finish. To implement effectively, start by defining standardized forms, user roles, and retention policies—then test the end-to-end workflow with sample cases before full rollout.